We installed our first dumbwaiter from this team back in 2021 for a small restaurant in Mysore. That unit is still running, so when we opened a second floor for private dining, the decision was straightforward — call the same people and see if they could match the earlier work.
The second install was different in one important way: the shaft had to go through an existing mezzanine slab rather than a fresh opening. That meant cutting through reinforced concrete and coordinating with the building's structural engineer before anything else. The team handled the approval paperwork and gave us a clear timeline before they started, which mattered more than the price difference between the two quotes we received.
What stood out this time was the attention to the safety lock alignment. On the first unit, the interlock needed adjustment after about eight months of heavy use. This time, they fitted a slightly different latch configuration and explained why it would hold up better with daily service. It is a small detail, but it is the kind of thing you only notice when you have lived with a lift for a while.
Noise was another point of comparison. The new electric pulley unit runs noticeably quieter than the older hydraulic model, even at full load. We measured the difference with a phone app — about 6 dB lower at the landing point. For a dining room where guests sit a few metres away, that is a real improvement, not a marketing claim.
If there is a downside, it is the lead time. The second installation took about a week longer than the first because of the slab work and curing time. That was communicated upfront, so it did not feel like a surprise. Anyone planning a retrofit should budget for that extra week rather than assuming a straight swap.
Would I recommend them again? Yes, and I already have — two other restaurant owners in the area have asked for the contact details. The reason is simple: they answer the phone when something needs fixing, and the spare parts for the models they install are actually available in India, not something you have to import.